Terms and Conditions

These terms apply when you use our service.

Using our Services

Welcome to SeniorLivingReputationManagement.com (“Company”, “we”, “our”, “us”).
These Terms of Service (“Terms”) govern your access to and use of our website, software, services, and any related tools or materials (collectively, the “Services”).By accessing or using the Services, you (“Client”, “you”, “your”) agree to be bound by these Terms.
If you do not agree, do not use the Services.1. Services We ProvideSeniorLivingReputationManagement.com provides reputation-management and related services to senior living, assisted living, memory care, and similar care facilities. Services may include:Online review monitoringReview generation (email, SMS, QR code, print materials, etc.)Review response drafting or postingNegative review alerts & notificationsReputation audits and competitor analysisReporting dashboards and analyticsConsultations, strategy, and trainingSoftware platform access (white-label or third-party tools)Multi-location/portfolio reputation managementWe may update or modify available services at any time.2. Use of the ServicesYou agree to use the Services only for lawful business purposes. You must not:Misuse the Services or interfere with their operationAttempt to artificially inflate or manipulate online reviewsSubmit fraudulent or deceptive contentViolate any applicable laws, regulations, or review platform policiesYou are responsible for ensuring your use of the Services complies with all relevant regulations, including industry-specific rules that may apply to senior living providers.3. Client Data & AccessTo provide the Services, we may require:Access to your Google Business ProfileAccess to your social media profilesContact information for residents, families, or staff (only as provided by you)Business information, location details, and branding assetsYou represent and warrant that:You have the legal right to share this data with us.You have obtained all necessary consents to use resident/family contact information for review-request purposes.Your data does not infringe on any third-party rights.We do not require or store protected health information (PHI), clinical data, or medical records.4. PrivacyYour privacy is important to us. Please review our Privacy Policy (provided separately) to understand how we collect, use, and protect your information.We do not sell client information or resident/family contact lists.5. Third-Party Platforms & IntegrationsOur Services may integrate with or rely on third-party tools such as:Google Business ProfileFacebookYelpReview-management platformsSMS/email providersCRM or property management systemsWe do not control these third-party services and are not responsible for:Their performanceTheir availabilityTheir policies or enforcement actionsReview removals, suspensions, or account limitationsYou agree to comply with all third-party terms and policies.6. Fees & BillingFees for Services are set forth on our website or in your proposal or agreement.Unless otherwise stated:Fees are billed monthlyFees are non-refundablePayments are due in advanceA 30-day written notice is required to cancel servicesLate payments may result in service suspensionMulti-location discounts and custom enterprise pricing may apply.7. No Guarantee of Specific ResultsWhile we strive to improve your online reputation, you understand and agree that:We cannot guarantee a specific star ratingWe cannot guarantee removal of any reviewWe cannot guarantee increases in occupancy or revenueReview platforms control their own policies and may refuse requestsOur Services are provided on a best-effort basis.8. Client ResponsibilitiesYou agree to:Provide accurate and timely informationMaintain your Google Business Profile and business listingsEnsure staff compliance with review-request policiesFollow all applicable laws, including consumer protection rulesRespond to any issues escalated internally (before they become reviews)Failure to cooperate may limit the results we can deliver.9. Intellectual PropertyAll content, software, materials, templates, designs, and intellectual property created or provided by SeniorLivingReputationManagement.com remain our exclusive property.You receive a limited, non-transferable license to use such materials solely for your internal business during the term of service.10. TerminationWe may suspend or terminate your access to the Services if:You violate these TermsYou misuse the ServicesPayment is not receivedYou engage in fraudulent or unethical behaviorWe determine continued service poses a legal or reputational riskUpon termination, you must cease using all software, dashboards, and materials provided.11. Limitation of LiabilityTo the maximum extent permitted by law:We are not liable for indirect, incidental, consequential, or punitive damagesOur total liability for any claim shall not exceed the fees paid by you during the previous 3 monthsWe are not responsible for the acts, actions, or policies of third-party review platformsYou agree to indemnify us against any misuse of the Services.12. Changes to These TermsWe may update these Terms at any time. Updates will be posted on this page with a new “Last Updated” date. Continued use of the Services constitutes acceptance of the updated Terms.

Privacy

How we make sure your data is safe with us.

1. IntroductionSeniorLivingReputationManagement.com (“we,” “us,” “our,” or “the Company”) provides reputation-management and review-generation services to senior living communities, assisted living facilities, memory-care providers, and related organizations (“Clients”).This Privacy Policy explains how we collect, use, disclose, and protect information when you:Visit our websiteSubmit forms on our websiteCommunicate with usEngage our servicesProvide information as part of our reputation-management workWe are committed to maintaining data privacy and protecting sensitive information.2. Information We Collect
A. Information You Provide DirectlyWhen you contact us or become a client, we may collect:NameCommunity or facility nameBusiness email addressPhone numberMessages or notes you provideLinks to your Google Business Profile or social pagesAny documents or data you choose to share for service deliveryWe do not request resident medical data, protected health information (PHI), or confidential care records.B. Automatically Collected InformationWhen you visit our website, we may collect:IP addressBrowser type and versionDevice informationPages visitedReferring URLsInteraction dataTime spent on pagesThis is standard analytics information used to improve the website.C. Information Provided by Clients for Review ManagementClients may input customer or family-member contact information for the purpose of:Sending review requestsSending satisfaction surveysManaging feedback and responsesThis typically includes:NameEmail addressPhone numberClients are responsible for ensuring they have the right to provide this information to us.3. How We Use InformationWe use collected information to:Provide and improve our servicesDeliver review-request campaignsMonitor and report on reviewsRespond to client inquiriesConduct audits and produce reportsImprove website performanceProtect against misuse or fraudWe never sell personal data.4. Legal Basis for Processing (If Applicable)If you are located in a region with data-processing regulations (e.g., GDPR), our legal basis includes:Performance of a contractLegitimate business interestsConsent (when applicable)5. How We Share InformationWe may share limited data with:A. Service ProvidersThird-party tools we use to operate the business, such as:Email service providersReview-request platformsAnalytics toolsHosting providersThese providers only access data needed to perform their functions.B. Legal ComplianceWe may disclose data if required to comply with applicable law.C. No Sale of DataWe do not sell or lease customer or client data to any third party.6. Data SecurityWe use commercially reasonable administrative, technical, and physical measures to protect personal information, including:HTTPS encryptionSecure hostingLimited access to client dataRegular security reviewsHowever, no system is 100% secure.7. Data RetentionWe retain personal data only as long as necessary to:Provide servicesMaintain client recordsComply with legal obligationsClients may request deletion of their data at any time.8. Senior Living Data & Sensitive InformationWe do not collect:Medical recordsCare plansResident health information (PHI)HIPAA-regulated dataClients must not provide PHI.9. Your RightsDepending on your location, you may have rights including:Access to your dataCorrection of inaccurate dataRequest deletionOpt-out of marketingWithdraw consentRequests can be made via our contact page.10. Children’s PrivacyOur website and services are not intended for individuals under 18.11. Updates to This PolicyWe may update this Privacy Policy periodically. The updated version will always be posted here with a new effective date.